Haworth Castings Strengthens Customer Relationships - Haworth Castings

Haworth Castings Strengthens Customer Relationships

Published - 4th May 2022

Introducing our new Key Account Manager Natalie Palmer

Haworth Castings is delighted to announce the appointment of our new Key Account Manager, as it continues to focus on delivering excellent customer service.

An experienced customer service professional

Natalie Palmer has a strong background in developing collaborative relationships, having previously worked for P&O Cruises managing and supporting direct partnerships with key customers. She joined Haworth Castings last year and is looking forward to developing this new role.

“After a year working here, I am impressed with the vast experience and expertise Haworth Castings has to offer,” says Natalie. “I am looking forward to building strong, friendly relationships which help our customers get the very best from the business.”

Excellent customer support

Haworth Castings is tailoring its customer systems to ensure that key customers receive added value. As Key Account Manager, Natalie will provide a single point of contact, meaning that information can be shared more easily and any challenges addressed quickly.

She will also undertake structured Key Account reviews to ensure that the company is providing the best solution for customers, whether itself or through sister companies Metaltech or Investacast.

Working in partnership

Managing Director Lachlan Buirds confirms that this appointment will build on the company’s growing reputation for quality and customer service.

“We are a thriving business, and as our customer base expands we must ensure we have a strong system to support our key customers. Natalie is perfect for this role – I know she will work hard to understand our customers’ needs and provide the friendly and effective communication crucial for strong partnerships with our customers.”

Welcome to our team, Natalie! If you would like any further information on Haworth Castings, please do not hesitate to contact us on 01794 512685 or email sales@haworthcastings.co.uk.

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